Hello, Please Hold.
lo, peas old
I just called your office to make an appointment. You sell hearing aids. There’s a good chance I have a problem hearing. Your receptionist answered the phone with “Hello, please hold.” and then put me on hold before I could reply. I didn’t hear what she said and I was pretty sure “lo, peas old” wasn’t it, but from previous experience, I guessed. I’m now annoyed, and I’m going to hang up the phone.
Why am I annoyed?
Because your staff has already indicated to me that they have no idea what I’m experiencing as someone with a hearing loss so how they can they possibly provide me with a solution?
And the $350 you just spent to generate that lead? Unfortunately, you should’ve just used it to light a fire in your fireplace.
Our industry is becoming more and more competitive. There are factors out of your control. How your receptionist answers the phone is not one of them. If you can’t think of a better way for your receptionist to answer the phone, call us, we can.