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Panic and the Coronavirus

Panic and the Coronavirus

Covid-19, better known as the coronavirus is causing workers to take sick days and patients to stay home.  The conventional advice is “don’t panic”, which is always much easier said than done.  While you have no control over much related to the coronavirus, what you...
Delivering Quality Service is Crucial

Delivering Quality Service is Crucial

What is “quality”? Quality can be defined as: “The standard of something as measured against other things of a similar kind or the degree of excellence of something.  Quality can cover both ends of the spectrum.  We’ll take a leap of faith and assume you’ve chosen to...